Master it Training verzorgt trajecten (MCSE, MCSA, MCTS, MCITP) en cursussen voor Systeembeheerders (SQL Server, Citrix, Cisco), Developers en Eindgebruikers (cursus Ms Word, Excel, Access of Powerpoint). U kunt hiervoor terecht in Eindhoven, Utrecht en Amsterdam, bijvoorbeeld voor een training volgens ons maatwerk principe in het Open Leer Centrum. Ons aanbod bestaat uit ruim 500 ICT trainingen, waaronder Windows Server 2008, .NET, Linux, Exchange, System Center, Visio, Project!

This training is also valid for Siebel 8.1. The Siebel 8.0 release includes many enhanced features and functionality designed to improve the installation, management, configuration, and use of a Siebel CRM implementation. Among these features are a new Siebel Update Server to manage updates, an enhanced Application Deployment Manager to deployment of customizations, and enhancements to Siebel Application Response Measurement. Siebel 8.0 includes new capability to incorporate business logic and automation using Siebel Task UI and Siebel Business Rules.

In addition, Siebel Tools includes significant enhancements to the Tools User Interface and to the workflow and task drag-and-drop editors.

The Siebel 8.0 New Features course is designed to cover in considerable detail many of these new features. In addition most modules include hands-on labs designed to give students the opportunity to examine and explore these new features. The course is a technical course designed for experienced Siebel implementation and technical support personnel.

Learn To:

• Migrate customization using the enhanced Application Deployment Manager
• Configure a Siebel task using the Task UI framework
• Incorporate business logic using Siebel Business Rules
• Identify the enhancements to key Siebel functionality

The Siebel 8.1.x Core Consultant Course contains the information from the Siebel 8.1.x Installation, Siebel 8.1.x System Administration, Siebel 8.1.x Tools, and Siebel 8.1.x Business Automation courses. It is a 15-day course designed for technical implementation team members. Students get in-depth, hands-on practice installing, administering, configuring, and automating the Siebel CRM software to meet common business requirements.

The course covers installing and configuring a Siebel Gateway Name Server, Siebel Enterprise, Siebel Server, Siebel Web Server Extension, Siebel Management Server and Agent, Siebel Developer Web client, and Siebel Tools, as well as multi-server installation, multilingual installation, and configuring LDAP support.

The course then covers configuring application components, parameters, and configuration files; using the command-line server manager interface; logging and event notification, gathering diagnostic information using Siebel Application Response Measurement (SARM); deploying required ActiveX controls for High Interactivity clients; using Application Deployment Manager (ADM) to deploy application customizations to other Siebel Enterprises; and basic performance tuning.

In-depth coverage of how to use Siebel Tools to configure user interface layer objects, business layer objects, data layer objects, access control, repository deployment, and user properties is covered. The course also includes troubleshooting common Tools errors.

The final section addresses Siebel business services, Workflow, Task UI, Assignment Manager, Inbox configuration, Smartscript, State Model, and Data Validation Manager.

Siebel 8.1.x provides a rich set of facilities to automate your business processes. This course provides in-depth training in the most important automation technologies in Siebel applications, and emphasizes core technologies, such as Siebel business services, Siebel Workflow, Siebel Task UI, and Siebel Assignment Manager.

In this course, students learn fundamental technologies and techniques for automating business processes in Siebel applications. The curriculum focuses on core technologies that are used in many Siebel automation facilities, such as business services and Siebel workflow. Students get hands-on experience with Siebel automation and create solutions to simple and more complex automation problems.

Siebel business automation is implemented both in Siebel Tools and in the Siebel client, and this course presents a discussion of both. Students configure workflow processes and task flows in Siebel Tools, as well as implementing workflows for Siebel Universal Inbox and for Siebel Data Validation Manager. In the Siebel Web client, students implement Siebel State Models, Siebel SmartScripts, and configure assignment rules. Students also learn the role of scripting in automating Siebel applications.

This Siebel 8.1.x Installation and System Administration is intended to provide in-depth coverage of the Siebel CRM installation process and Siebel CRM system administration. Topics for the installation portion include installing and configuring a Siebel Gateway Name Server, Siebel Enterprise, Siebel Server, and Siebel Web Server Extension. The server administration portion will cover configuring application components, parameters, and configuration files; using the command-line server manager interface; logging and event notification, gathering diagnostic information using Siebel Application Response Measurement (SARM); deploying required ActiveX controls for High Interactivity clients; using Application Deployment Manager (ADM) to deploy application customizations to other Siebel Enterprises; and basic performance tuning.Additional topics include Additional topics include installing the Siebel Management Server and Agent, Siebel Developer Web client, and Siebel Tools, as well as multi-server installation, multilingual installation, and configuring LDAP support.

In this course students perform an initial Siebel CRM deployment and configuration. Students learn to install and configure an initial Siebel Enterprise, then learn to install additional components such as the Siebel Management Agent and Server, Siebel Tools, and Siebel Developer Web client.

Advanced topics include adding additional servers or languages to an enterprise, performing silent installations, and configuring alternative authentication mechanisms, such as LDAP.

The course also provides in-depth coverage of Siebel CRM system administration, including server configuration and system and performance monitoring. Administration topics include managing component groups, component definitions, parameters, configuration files, the command-line Server Manager interface, and managing high-interactivity clients. The course then describes the various mechanisms for monitoring the system, including system logging, event notification, and Siebel Application Response Measurement (SARM). Finally, the course describes how to migrate application customizations between Siebel Enterprises using Application Deployment Manager (ADM).

This Siebel 8.1.x System Administration course provides in-depth coverage of Siebel CRM system administration, including server configuration and system and performance monitoring. Administration topics include managing component groups, component definitions, parameters, configuration files, the command-line Server Manager interface, and managing high-interactivity clients.

The course then describes the various mechanisms for monitoring the system, including system logging, event notification, and Siebel Application Response Measurement (SARM). Finally, the course describes how to migrate application customizations between Siebel Enterprises using Application Deployment Manager (ADM).

The Siebel 8.1.x Tools course provides in-depth coverage of how to use Siebel Tools to configure Siebel applications to meet a company’s business requirements. The course first covers the configuration process, and then describes in detail how to configure objects in the User Interface layer, the business layer, and the data layer.

The course first introduces students to Siebel Tools and the configuration process. The course then examines in detail how to use Siebel Tools to configure applets, views, and screens, followed by how to configure business components, business objects, joins, and links, and finally how to configure tables and columns in the underlying database The course also discusses configuring features such as drilldowns, pick lists, and multi-value groups that enhance application usability. Finally the course examines a series of advanced configuration topics including configuring view-level access control, repository deployment, and user properties.