This one-day training introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns.

This one-day training introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information.

This one-day training introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM.projects.

This one-day CRM training discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements.

This training provides an introduction to Microsoft Dynamics CRM 2011. The training focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook interface, searching and reporting.

This training provides students with tools and information to help them better understand how processes can be implemented in Microsoft Dynamics CRM 2011

This training provides students the information to better understand reporting methods along with more advanced reporting features of Microsoft Dynamics CRM 2011.

After completing this course, students will be able to:

• Understand basic reporting functionality available in Microsoft Dynamics CRM 2011
• Understand various methods to create and modify charts in Microsoft Dynamics CRM 2011
• Gain familiarity with common reports available in Microsoft Dynamics CRM 2011
• Devel..

This three-day CRM course, Applications in Microsoft Dynamics CRM 4.0, provides students with the necessary tools to use Microsoft Dynamics CRM 4.0. The course focuses on the user interface and application functionality, specifically: Sales, Marketing Automation, Service, and Service Scheduling.